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- BPOUrgent
Bilingual Customer Experience Associate
Mexico City Hybrid Bilingual English-SpanishYou will serve customers of United States and Canadian companies across voice, chat, email and social channels, switching between English and Spanish depending on the customer. Because Mexico shares the full working day with the United States, you will work standard hours aligned with the client rather than overnight shifts.
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Customer Service Representative
Mérida Onsite SpanishYou will be the first voice of the brands we serve, handling enquiries by phone, chat, email and WhatsApp for Mexican and Latin American accounts, with clarity, empathy and speed. This is an entry role with full paid training. No prior call-centre experience is required. We work in Mérida, one of the safest cities in Mexico.
View role - BPO
Bilingual Technical Support Specialist
Monterrey Onsite Bilingual English-SpanishYou will diagnose and resolve technical issues for United States technology, SaaS and telecommunications clients from our Monterrey centre, working in English and Spanish. This is not a script role: your job is to determine the real cause of a problem and resolve it, avoiding unnecessary escalations.
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Collections Analyst
Mexico City Onsite SpanishYou will manage portfolios of past-due accounts for Mexican and international financial and services companies. This team's focus is not mass dialling but contact strategy: segmenting the portfolio, prioritising by likelihood of recovery and choosing the right channel and moment. Sustainable recovery comes from agreements people can keep, not from pressure.
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Bilingual Sales Development Representative
Monterrey Hybrid Bilingual English-SpanishYou will generate and qualify sales opportunities for United States B2B clients from our Monterrey centre, working in English and Spanish. Monterrey's strong B2B culture makes it the natural home for this work. This is a pipeline role measured on qualified opportunities, not dials: research first, relevance always, pressure never.
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Content Moderation Specialist
Mérida Onsite SpanishYou will review user-generated content on digital platforms, applying the client's policies with judgement and consistency to keep spaces safe. Moderation can involve exposure to sensitive material, so team wellbeing is part of the role design: rotation out of the most intense queues, scheduled decompression, on-site psychological support and peer support. We work in Mérida, one of the safest cities in Mexico.
View role - BPO
Finance and Accounting Specialist (Back Office)
Mérida Onsite SpanishYou will support the financial and accounting operations of Mexican and international clients, including accounts payable and receivable, reconciliations, expense management and close support. Accuracy is the central metric of this role. We work in Mérida, whose stable workforce and low attrition are an advantage where continuity and accuracy matter.
View role - BPO
Team Leader, Customer Operations
Monterrey Onsite Bilingual English-SpanishYou will lead a pod of 12 to 15 customer experience associates in our Monterrey operation, owning their performance against contractual service levels and owning their development. This is a people leadership role first and a metrics role second: the metrics follow the people. We fill leadership roles internally wherever possible, and this posting is open because we are growing faster than internal promotion alone can cover.
View role - BPO
Portuguese Customer Support Agent
Mexico City Hybrid PortugueseYou will serve Brazilian and Portuguese-speaking customers from our Mexico City operation, with customer support and administrative support for companies operating in the Brazilian market and the Lusophone region. Brazil is the largest market in Latin America, and Brazilian Portuguese has register and cultural nuances we train explicitly. Speaking Portuguese correctly is not enough: you must sound natural to the person on the other side.
View role - ITUrgent
Full Stack Software Developer
Monterrey Remote Bilingual English-SpanishYou will build and ship production software as part of a dedicated nearshore engineering pod for United States and Canadian clients, remotely within Mexico or from our Monterrey hub. You will work the client's clock, join their ceremonies live and own features end to end. Mexico's full US time-zone overlap means you are present for the whole working day, not a fraction of it.
View role - IT
QA Automation Engineer
Mexico City Hybrid Bilingual English-SpanishYou will build and maintain automated test suites for United States and Canadian software clients from our Mexico City hub, working the same clock as their engineering teams. We take a specific view of quality: a test suite that is not trusted is worse than a smaller one that is, because engineers learn to re-run failures rather than investigate them. Reliability comes before coverage.
View role - IT
DevOps and Cloud Engineer
Monterrey Remote Bilingual English-SpanishYou will design, build and operate cloud infrastructure and delivery pipelines for United States, Canadian and European software clients, remotely within Mexico or from our Monterrey hub. The work spans infrastructure as code, CI/CD, observability, cost optimisation and reliability engineering. This is a senior individual contributor role with technical influence over how client platforms are built.
View role - AI
AI Data Annotator
Mérida Onsite SpanishYou will help build the datasets that train artificial-intelligence systems, classifying, labelling and verifying text, images or audio to a defined schema, with very high accuracy standards. This is a real entry point into the AI sector. It requires no prior technical training: it requires judgement, consistency and attention to detail. We work in Mérida, whose stable workforce brings the consistency this work needs.
View role - AI
Spanish AI Training Data Specialist
Mexico City Hybrid SpanishYou will own the linguistic quality of Spanish training and evaluation datasets for machine-learning clients serving Spanish-speaking markets. The role sits at the intersection of linguistics and machine learning. You do not need to build models: you need to understand why a model trained on one variety of Spanish fails on another, and design the annotation approach that corrects it. Mexican Spanish and its differences from other varieties is central to this work.
View role - AI
Multilingual Training Data Specialist
Mexico City Hybrid FrenchYou will own the linguistic quality of training datasets built for machine-learning clients serving Francophone and Spanish-speaking markets. This includes designing annotation schemas, leading cross-team calibration and working directly within the client's training pipelines. French capability is rare in Mexico, and that is precisely the value of this role.
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