Careers
Collections Analyst
- Location
- Mexico City
- Work mode
- Onsite
- Type
- Full-time
- Level
- Mid
- Language
- Spanish
- Department
- Finance Operations, Collections
- Shift
- 08:00 to 20:00, Monday to Saturday, within permitted contact windows
- Requisition
- CSMX-BPO-004
About the role
You will manage portfolios of past-due accounts for Mexican and international financial and services companies. This team's focus is not mass dialling but contact strategy: segmenting the portfolio, prioritising by likelihood of recovery and choosing the right channel and moment. Sustainable recovery comes from agreements people can keep, not from pressure.
Key responsibilities
- Gestionar una cartera asignada de cuentas en mora en distintos tramos de antigüedad
- Contactar por voz, SMS y WhatsApp según la estrategia definida para cada segmento
- Negociar acuerdos de pago realistas dentro de los parámetros autorizados por el cliente
- Registrar cada intento de contacto, resultado y compromiso en el sistema de cobranzas
- Codificar los resultados según la taxonomía definida para alimentar el análisis de la estrategia
- Dar seguimiento a los compromisos de pago y gestionar los incumplimientos
- Identificar cuentas que requieren reestructuración, derivación o suspensión de gestión
- Cumplir estrictamente las prácticas permitidas de contacto, incluyendo horarios, frecuencia y trato digno
- Escalar disputas, reclamos y situaciones de vulnerabilidad según protocolo
- Mantener la confidencialidad de la información financiera conforme a la LFPDPPP
Requirements
- Español nativo o equivalente
- Uno a tres años en cobranzas, servicios financieros, atención al cliente en banca o negociación comercial
- Capacidad de negociación y de manejo de conversaciones difíciles con compostura
- Razonamiento numérico sólido: cálculo de saldos, intereses, planes de pago
- Bachillerato terminado. Estudios en administración, contabilidad o finanzas son una ventaja
- Disponibilidad para trabajar de forma presencial en Ciudad de México
- Identificación mexicana vigente y derecho a trabajar (CURP y RFC)
Preferred
- Experiencia en cobranzas bancarias o de tarjetas de crédito
- Conocimiento de plataformas de gestión de cobranzas y marcadores predictivos
- Inglés B1 o superior
- Formación en cumplimiento, protección al consumidor financiero o prevención de lavado de dinero
- Experiencia con segmentación de cartera o análisis de recuperación
Career path
Analista de Cobranzas → Analista Senior → Team Leader de Cobranzas → Analista de Estrategia → Gerente de Operaciones Financieras
What we offer
- Direct employment with Corpshore Mexico under the Federal Labour Law
- IMSS social security registration from day one
- INFONAVIT housing fund and retirement savings (SAR and Afore) as required by law
- Year-end bonus (aguinaldo) above the legal minimum
- Leave under the vacaciones dignas reform, with a vacation premium above the legal minimum
- Statutory profit sharing (PTU)
- Grocery vouchers and a savings fund with employer contribution
- Major medical insurance for eligible roles, with family cover options
- Paid initial training and continuous development throughout employment
- Sponsored professional certification for eligible roles (COPC, ITIL, Six Sigma, HDI, ICMI, technical and cloud certifications)
- Language development support, with a focus on progression from B2 to C1 in English
- Documented career path with internal promotion prioritised
- Staff wellbeing programme, including on-site psychological support for accounts handling sensitive content
- Access to career opportunities across the global Corpshore network
Equal opportunity and data protection
Corpshore Mexico is an equal opportunity employer. We consider all qualified applicants without regard to gender, age, origin, religion, disability, marital status or any other characteristic protected under the Federal Labour Law. Personal data provided during selection is handled under the LFPDPPP and its Regulation, used solely for recruitment and retained under our documented policy. You may exercise your ARCO rights by contacting info@corpshore.solutions.
Apply for this role
Apply directly on this page. Attach your CV in Spanish, English or both. If no current vacancy matches your profile, join our talent community and we will contact you when a suitable role opens. Applications are reviewed daily and shortlisted candidates are contacted within five business days.