Services
Call center in Mexico
A bilingual contact center in Mexico, with agents assessed by language level, full overlap with United States business hours, and governance from Toronto.
A call center in Mexico is a customer support operation by voice, chat, email and social media, delivered by a specialist provider from Mexico City, Monterrey or Mérida, with assessed bilingual agents and hours shared with the United States and Canada.
Corpshore is recognised among the top BPO companies in MexicoWhat a Corpshore Mexico call center includes
Omnichannel support
Voice, live chat, email and social media under one team, working to your policies and brand voice.
Assessed bilingual agents
Native Spanish and English assessed by CEFR level, B1 to C2, stated before anyone is assigned to a role.
Extended or 24/7 coverage
Hours aligned to your operation, not to Mexico office hours.
Quality measured per interaction
CSAT and first-contact resolution, calibrated weekly between supervisors.
Integration with your stack
We work on Salesforce, Zendesk, Genesys, Five9, Amazon Connect and your operation's platforms.
Compliance and security
Operated under the LFPDPPP, with HIPAA and CCPA-aligned protocols for United States client data.
How a Mexico call center compares
| Dimension | Mexico | Other offshore regions |
|---|---|---|
| Time zone vs the US | Full real-time overlap (Central time) | Overnight handoff, no live overlap |
| Language | Native Spanish and assessed English in one team | English at scale, no native Spanish coverage |
| Travel | Land border, same-day flight | Long-haul flights |
| Trade framework | Integrated under the USMCA | Varies by country |
Three cities, three delivery profiles
Mexico City
The widest scale and depth of specialist bilingual talent.
Monterrey
Technical and B2B support, close to the United States border.
Mérida
Customer experience and back office, with the lowest attrition in the country.
How much a call center in Mexico costs
Cost depends on the language required, agent level, volume and hours of coverage, not a generic per-seat rate. Use the estimator on our home page for an indicative range, or request a proposal for a firm figure against your real workload.
Frequently asked questions
Let us design your operation
Book a discovery call or request a tailored proposal. We answer nearshore enquiries within six hours.