Resources
Case studies
Fifteen anonymised engagements across BPO, IT outsourcing and AI, from Mexico City, Monterrey and Mérida, with real outcomes.
Anonymisation note. Client identities are anonymised at client request or under confidentiality provisions. Industry, size, geography, delivery city, scope and outcomes are presented as they occurred, with identifying detail removed. Treat these outcomes as directional benchmarks. Corpshore Mexico produces engagement-specific projections during discovery and proposal.
Service line
City
15 cases
- BPO01
Bilingual customer experience for a United States national retailer
Mexico City Retail and e-commerceView the case - BPO02
Contact centre and collections transformation for a Mexican bank
Monterrey Financial servicesView the case - BPO03
Peninsular Spanish customer experience for a Spanish retailer's Americas expansion
Mérida Retail and e-commerceView the case - BPO04
Technical support and field dispatch reduction for a Canadian telecommunications operator
Monterrey TelecommunicationsView the case - BPO05
Member services for a United States regional health plan
Mexico City Healthcare payerView the case - BPO06
Customer experience and back office for a Mexican fintech
Mexico City Financial services and fintechView the case - BPO07
B2B dealer and supplier support for a United States automotive parts group
Monterrey Automotive and manufacturingView the case - BPO08
Citizen services contact centre for a Mexican state government
Mérida Government and public sectorView the case - BPO09
Reservations and guest services for a Latin American airline group
Mérida Travel and aviationView the case - IT10
QA automation and release engineering for a United States B2B SaaS platform
Monterrey Technology and SaaSView the case - IT11
Platform engineering and reliability for a Canadian fintech
Mexico City Financial services and fintechView the case - IT12
Data engineering and analytics platform for a United States logistics company
Mexico City Logistics and transportationView the case - AI13
Mexican and US Hispanic Spanish training data for a United States technology group
Mexico City Technology and consumer platformsView the case - AI14
Intelligent document processing for a United States specialty lender
Monterrey Financial servicesView the case - AI15
Spanish-language content moderation and classifier training for a Latin American platform
Mérida Media and digital platformsView the case